Title Agents Customer Service

Conestoga Title provides title agents with individualized attention to their customer service needs. We take a hands-on approach and welcome agent interaction. Agents have direct access to our staff and receive prompt responses to their requests. Whether it is an operational issue or a complex underwriting matter, agents can count on us. Agents can rely on us for:

​

• Training of new employees to familiarize them with our policies and procedures

• Assistance with rate calculations

• Accurate premium and policy record keeping; reports are provided to update agents on the status of policies and premiums

• Closing Protection Letter Assistance

• Agent Manuals with rates, forms, endorsements and underwriting guidelines

• Communication with your software provider to ensure our forms and rates are installed on your system

• Constructive agency reviews/audits

• Memos and alerts regarding underwriting guidelines, changes to rules and regulations and relevant industry topics

• Agency verification

• ALTA Best Practices Guidelines – a comprehensive roadmap to assist our agents and approved attorneys to become and remain compliant with ALTA’s Best Practices

• Continuing education seminars providing opportunities to gain continuing education credits for title agents and continuing legal education credits for attorneys