top of page
Image by krakenimages

Title Agents Customer Service

Customer Service

Conestoga Title provides title agents with individualized attention to their customer service needs. We take a hands-on approach and welcome agent interaction. Agents have direct access to our staff and receive prompt responses to their requests. Whether it is an operational issue or a complex underwriting matter, agents can count on us. Agents can rely on us for:

  • Training of new employees to familiarize them with our policies and procedures

  • Assistance with rate calculations

  • Accurate premium and policy record keeping; reports are provided to update agents on the status of policies and premiums

  • Closing Protection Letter Assistance

  • Agent Manuals with rates, forms, endorsements and underwriting guidelines

  • Communication with your software provider to ensure our forms and rates are installed on your system

  • Constructive agency reviews/audits

  • Memos and alerts regarding underwriting guidelines, changes to rules and regulations and relevant industry topics

  • Agency verification

  • ALTA Best Practices Guidelines – a comprehensive roadmap to assist our agents and approved attorneys to become and remain compliant with ALTA’s Best Practices

  • Continuing education seminars providing opportunities to gain continuing education credits for title agents and continuing legal education credits for attorneys

bottom of page